Frequently Asked Questions
Everything you need to know about bringing Solara style into your home.
What is the typical shipping timeline for furniture orders?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes 7-14 business days for large items and 3-5 business days for smaller home decor pieces.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Solara Home account dashboard.
Are your wood products sustainably sourced?
At Solara Home, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger purchases.